Refund policy
Return & Refund Policy
Last Updated: July 2026
At Elara Clips, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we offer a simple and transparent return process.
30-Day Return Guarantee
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
Free Returns Worldwide
We proudly offer free returns on eligible products worldwide.
Customers should contact our support team before returning any item to receive return instructions.
Refund Eligibility
Refunds may be approved for:
- Products received damaged or defective
- Incorrect items received
- Products returned within the eligible return period
- Orders that cannot be delivered due to verified carrier issues
Refund Processing
Once the returned product has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Depending on your financial institution, refund processing may take several business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photographs showing the problem
We will resolve the matter promptly at no additional cost.
Contact
Email: support@elaraclips.space
Phone: (604) 464-6366